At HN Digital Group, we want you to feel confident in every purchase. This Refund Policy explains how refunds work for The Harmony Elixir and other digital protocols offered through Stylo Maison.
1. 7-Day Peace-of-Mind Guarantee
You may request a full refund within 7 (seven) calendar days from the date of purchase, for any reason, with no additional justification required.
2. How to Request a Refund
To request a refund, send an email to support@hndigitalgroup.online within the guarantee window and include:
- The email address used to complete the purchase.
- The order or transaction reference, when available.
- The product name (e.g., "The Harmony Elixir").
Our support team will confirm receipt and process eligible refunds within a reasonable timeframe.
3. Processing Time
Approved refunds are issued to the original payment method. Depending on your bank or payment provider, the refund may take up to 5 to 10 business days to appear in your account after approval.
4. Access After Refund
Upon refund approval, your access to the corresponding digital protocol will be revoked. You agree to discontinue use and to delete any downloaded materials associated with the refunded product.
5. Requests Outside the Guarantee Window
Refund requests submitted after the 7-day guarantee window has expired may be reviewed on a case-by-case basis, at our sole discretion, and without any obligation to grant a refund.
6. Chargebacks
We kindly ask that you contact our support team before opening a chargeback with your bank or card issuer. This allows us to resolve any issue quickly and fairly. Fraudulent chargebacks may be contested with the payment processor.
7. Contact
For any questions related to refunds, reach us at support@hndigitalgroup.online.
HN DIGITAL GROUP · CNPJ 66.296.785/0001-08 · R Campolino Alves, 300 — Sala 711 Box 20, Capoeiras, Florianópolis – SC, 88.085-110.